Contact Support
Our dedicated team is ready to assist you on the show floor.
Email Assistance
For account setup, billing issues, or general feature inquiries.
support@tradeshowai.cloudExhibitor Hotline
Immediate phone support for active event issues and sync trouble.
+1 (888) 555-TSEAIActive during major US and EU trade show hoursFrequently Asked Questions
Quick answers to common questions about syncing, OCR, and team setups.
💡 How does the offline lead capture work?
If you lose connection on the trade show floor, the mobile app automatically saves scans and voice dictations in an encrypted offline queue. Once a stable connection is detected, the app automatically syncs the leads to the web portal.
💡 How do I add my sales team members?
Team management is handled on the web platform. Log in as a Manager, go to the "Team Management" dashboard page, and click "+ Add Team Member" to provision credentials for your salespeople.
💡 Why did my business card scan fall back to local OCR?
When online, the app utilizes advanced cloud AI vision models for structured field extraction. If the venue network is congested or offline, the app falls back to local on-device OCR so you can keep capturing leads without interruption.
💡 Where are voice notes and transcriptions saved?
Voice notes are securely recorded and uploaded. Transcriptions are generated on our servers and appear inside each prospect's detail card in both the mobile app and the web portal prospects dashboard.
💡 How can I export my captured leads?
You can export leads directly from the "Prospects" screen. In the mobile app, tap the export icon to share Excel or PDF files. In the web portal, you can download spreadsheet reports or configure CRM integrations.